General Information & Policies

Check-In/Out Times

Check-In Begins at 4:30pm
Check-Out is 11:00am

Rate Policies

Midweek Stays

Midweek rates apply to reservations Sunday - Thursday except for holidays or for reservations which include Saturday/Sunday.

Weekend Stays

Weekend rates apply to both nights for reservations which include Thursday/Friday, Friday/Saturday, or Saturday/Sunday combinations. A two night minimum is required on all weekends.

Holiday Stays

Holidays require a three night minimum. See below for details. No coupons or discounts apply during this time.

Applicable taxes include 6.875% Sales Tax, 5% Local Taxes and Fees, and 6.75% Resort Service Charge. The service charge funds resort programs including the children's and naturalist programs, special activities, maps, shuttles, free movies, games and sports equipment rentals and guest discounts on area attractions.

Group Facilities

Planning a wedding, retreat, seminar or family reunion?
Caribou Highlands Lodge is the perfect North Shore destination, combining luxury lodging, fine amenities and meeting accommodations. Contact Group Sales at (800) 642-6036.

Deposit Policy

We require a deposit of one nights lodging by credit card (Visa or MasterCard) at time of reservation with the following exceptions.

Week stays or longer require a 50% deposit at time of reservation by credit card. Christmas Holiday requires one night deposit by credit card at the time of reservation, with 100% payment due 60 days prior to arrival. Additional fees will be incurred if maximum occupancy is exceeded.

Rates and policies are subject to change without notice. All units are non-smoking. A charge of $100 will be given for anyone found smoking in any unit. Maximum unit occupancy allowable is indicated after each unit type in the rate chart.

Pets

There are a limited number of pet-friendly rooms available. There will be an extra charge of $20 per day per room. $40 max. Call for details.

Damage and Noise Complaint Policy

At check-in, if you are paying by credit card, we will pre-authorize the total amount of your stay on your card. If you are paying for your stay with cash or a check (and we do not have valid credit card on file), we require full payment for your stay at check-in and a $300 (in cash only) damage deposit for all units EXCEPT Executive Lodges and Poplar Ridge Homes. These units require cash damage deposit of $500. A full inventory and damage inspection is done after departure; if no damage has occurred, your cash deposit will be refunded. If we identify damage, the cash will be forfeited or the credit card will be charged for the cost of repair and replacement. If a noise complaint is received by the resort, the unit against which the complaint is issued will be responsible for the full amount of their stay, as well as any discounts or credits the resort gives to compensate other guests who were disturbed.

Cancellation Policy

If a cancellation is made 14 days or more prior to arrival on non-holiday reservations, the deposit is refunded less a $30 bookkeeping fee. With a cancellation less than 14 days before arrival, the deposit is non-refundable. We cannot accept cancellations due to weather. We do not accept cancellations via e-mail.

Christmas/New Years reservations are non-refundable after December 1st. If cancelled prior to December 1st, a $50 bookkeeping fee is taken.